Troubleshooting
If you have this problem... | Try this... |
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An email is sent when a goal is created, but I’d like for an email to be sent only when a goal is saved. | On action events for objectives, change the event type to Draft (rather than New). |
Action event is not sending when the email template includes a $ sign. | Add a slash ( / ) as the prefix to the dollar sign ( /$ ). Entering a dollar sign with a preceding backslash (\) causes the email template to fail. |
Action event is not triggering although all conditions have been checked. |
Try these options:
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An absence auto-approves if it is entered on behalf of the team member by the cross reporting manager and does not send an email to the actual manager. |
Create a custom formula field to reference in the action event conditions as action events does not recognize the "createdby" field.
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Notifications are being received about employees who have left. The action events are sent although the user has been deactivated. | Add a condition to the action event for the notification to trigger only if Has Left equals False. |
PDFs not sending from action events, with the following error showing on the associated Apex Job. "ApexPages.addMessage can only be called from a Visualforce page." |
Ensure the PDF Salesforce Site is secure
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