SOAP API retirement

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What's happening?

Salesforce is retiring the SOAP API username and password login method in Summer ’27. This is the legacy login approach older integrations use. They send a username and password directly to Salesforce to obtain a session ID.

To help organizations prepare, Salesforce will introduce admin controls in Summer ’26. These allow you to turn off this legacy login method early.

When is this happening?

  • Summer '26:

    • A new admin setting becomes available to disable the legacy SOAP username and password login

    • In newly created orgs, this login method is disabled by default

  • Summer '27:

    • The SOAP username and password login method is fully retired

    • You can't re-enable it

Will this affect you?

This will affect you if:

  • You use DocuSign and it's still authenticating to Salesforce using the old SOAP username and password login method

  • You have any custom integrations that still authenticate using SOAP username and password log in rather than OAuth

Recommended action

  • For DocuSign: update your configuration to use OAuth authentication instead of the legacy SOAP login

  • For custom integrations: contact the integration provider to confirm whether they use SOAP username/password login. If they do, request guidance on moving to an OAuth‑based method

For more information, see the Salesforce article Platform SOAP API login retirement.